Shipping policy

Effective Date: July 1, 2026

Thank you for shopping with Ziorae. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Saturday, excluding public holidays.
During peak seasons or promotional events, processing times may be longer.

Shipping Time

Estimated delivery times are:

Within India: 3–7 business days
Remote or rural locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) containing your tracking information.

Delivery

Please ensure that your shipping address and contact details are accurate when placing your order.

Ziorae is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including:

Courier service disruptions
Weather conditions
Natural disasters
Government restrictions
Public holidays
Other unforeseen events

We appreciate your patience in such situations.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photos (if applicable). We will work with the shipping carrier to help resolve the issue.