Refund policy

Last updated: July 1, 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging

  • With all original tags attached

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: zioraeperfumes@gmail.com

Phone: +91 91130 24305

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

Ziorae

Kambalapadav, Pajeer, Ullala TQ

Vikyath Apartment

Dakshina Kannada

Mangalore, Karnataka 574199

India

Items returned without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products

  • Gift cards

  • Sale or clearance items (unless required by applicable law)

  • Products that have been used, damaged after delivery, or are not in their original condition

  • Any item that cannot be returned for hygiene or safety reasons once opened or used

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original item (once approved) and place a new order for the replacement product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zioraeperfumes@gmail.com.